Effective Date: November 5, 2025
Last Updated: November 5, 2025
At Epix Digital LLC, we strive to ensure our clients are satisfied with the hosting and domain services we provide. This Refund Policy explains the conditions under which you may request a refund and the services that are not eligible for refunds.
All payments made to Epix Digital are non-refundable unless otherwise stated in this policy.
Refunds, when applicable, are processed to the original payment method used for the purchase
Refund requests must be submitted within 7 days of the original transaction. After this period, payments are considered final
The following services are non-refundable once provisioned or activated:
These services involve third-party providers or one-time activation processes that cannot be reversed once started.
Refunds may be granted for:
All approved refunds will be processed within 5–10 business days after approval.
You may cancel your hosting or domain service at any time through your dashboard or by contacting support. Cancellation does not automatically trigger a refund — it only prevents future renewals or charges.
To request a refund or clarification, please contact us at:
Please include your order ID and the reason for your refund request.
Epix Digital LLC reserves the right to update or modify this Refund Policy at any time. The latest version will always be available at https://epix.digital/refund.